Our products consist of immediately available digital content. In principle, unless our content is not available for technical reasons, subscription fees are non-refundable after purchase, and there are no refunds or credits for partially used periods or accidental renewals.
As subscription purchases are currently processed by 3rd party platforms (e.g. Apple, Google Play), the platform's refund policy will apply, and you will need to contact them directly. Please also note the following:
- certain subscriptions come with a 7 day free trial for - you won't be charged if you cancel during this period
- Google Play generally requires refund requests to be submitted within 48hrs of purchase
If you’d like to request a refund, please first cancel any active subscription if you haven't done so already
(instructions on how to cancel can be found here).
Once you have canceled your subscription, follow the steps for your purchase channel to request a refund.
To request a refund from Apple:
- Go to https://reportaproblem.apple.com
- Sign in with your Apple ID and password (first making sure it's the same one you purchased your membership with).
- Find the item that you want to request a refund for.
- Click on the "Report" or "Report a Problem" button next to the item.
- Follow the instructions on the page, choose the reason why you want a refund, and submit your request.
To request a refund from Google Play:
- Go to play.google.com
- Sign in and click on your profile picture (make sure you use the same account you purchased your membership with).
- Click "Payments & subscriptions" >> "Budget & order history".
- Find the item that you want to request a refund for.
- Click "Report a problem".
- Select the option that describes your situation.
- Complete the form and note that you'd like a refund.
- Click "Submit".
If you have any further questions or queries, don't forget that you can always contact us at support@fluenday.com